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trulytechie: Remote Assistance

How does that work exactly please
Just curious for future reference thanks
TT

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Richard Wells: Re: Remote Assistance

trulytechie: Remote assistance can mean two different things. System Access has its own remote assistance feature which can be accessed using MODIFIER+F followed by C. You can only connect with another Sero product user with this solution. Remote Incident Manager (RIM) is a completely ddifferent product from Pneuma Solutions. While the user receiving remote assistance must have RIM on their machine, , they do not have to have a screen access solution installed. You can learn all about it here. https://getrim.app

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Connie Grace: email.Re: Remote Assistance

Glad every thing is back to mormal to day.
Working as it should.

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trulytechie: Re: Remote Assistance

Thank you, for the information

TT

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