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Jeff P: System Access to Slow

Hello Serotek technical support, System Access to slow please help fix it. I know that everyone post here so many time, but sound like you all don't care.

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Connie Grace: Re: System Access to Slow

It is very slow to come on, but is find once I get in.
How ever, when I try to post a voice message the link sends me to googlee, instead of playing the message.
It also works in the chat rooms but not here.

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Richard Wells: Re: System Access to Slow

Connie: Most of us are not allowed to post voice messages here. This is by design. It would take entirely too long for staff to listen to voice messages. Jeff: slowness must be addressed on individual cases, as most of us are not experiencing what you are hearing. Speaking as someone who use to work here, declaring that staff doesn't care is simply not true and is not helpful to anyone except to possibly assist you in venting your frustration.

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Connie Grace: Re: System Access to Slow

Richard, I do not send voice messagehere.
I do not send voice messages here, was talking about my own email when sending happy birth day messages to groups.

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Jeff P: Re: System Access to Slow

Connie Grace, I agree with u 100%. That happen for me too.

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Richard Wells: Re: System Access to Slow

Connie: If you are attempting to send voice messages to Email lists such as groups.io, freelist or Google, , they would go as attachments and those are not allowed by most of them either due to group policy or list moderators. If they are Email lists between Sero users, that should be investigated. Please be more specific as to where this is occurring so it can be looked into.

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Connie Grace: Re: System Access to Slow

I have always sent voice message's to groups when some one has a birthday.
but not for several weeks now

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Richard Wells: Re: System Access to Slow

Connie: Could you give me an example of a group you send voice messages to?

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Connie Grace: Re: System Access to Slow

How would I send you a voice message to a group, when you are a single person?

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Richard Wells: Re: System Access to Slow

Connie: Replying to the message privately should give you the option of sending a voice message. I did receive both of the voice messages you sent to my hotmail address.

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Connie Grace: Re: System Access to Slow

Was not the case on the group's though.
I have always ben able to send them their as well.
But only do Happy birth day messages voice.

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Richard Wells: Re: System Access to Slow

Connie: We can't help until you tell us which groups.

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Kim: Re: System Access to Slow

Connie,
I'm on one of the lists you are on and the voice message is down toward the botttom of the message you send. At the top it says this is a voice message. Click on the link that says msgmp3 or something like that. I'm getting the birthday voicemails on that list. Hope this helps.

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Connie Grace: Re: System Access to Slow

Thanks Kim, I do not get the message myself, like it should on a group, so thanks again for letting me know.

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Jeff P: Re: System Access to Slow

Richare, this happen to me more then 100 times. Also happen to some people too. When we use Jaws, and NVDA then our computers run fast.

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Richard Wells: Re: System Access to Slow

Jeff: I believe what you are saying. It just needs to be reported more widely by more users here on the Users Forum so it can be investigated. So far, I have only seen you and Cheng reporting anything. I am sure that Shawn will chime in if many reports of slowness are coming into support.

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Cheng: Re: System Access to Slow

Richard, here's a copy of Mat W reporting the lodaing sound and the slow issue back on October of this year. SA really need to be updated or working on some more. The issue have to be investigate to see what's causing the slow down and be resolved. The following issue does not only apply to window 10, but it also happen on window 11. I am copying this issue here so Pneuma Solutions staff and technical support could see that not only Jeff and I are the only one to report this issue over and over.

"Mat W: Unable to use Sero on my Windows 10 machine
I have a strange issue with sero and Windows 10.
I’m using NVDA.
whenever I try to login, it tells me please wait, place the loading sound forever, and does nothing. System access talks, but the window of the app does not open. What can I do? I freshly reinstalled Windows 10, there should be no issues.
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Monday, October 27 at 3:34 PM"

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Richard Wells: Re: System Access to Slow

Cheng: There is lots of contradiction in this report from Matt W. He reported a fresh install of Windows 10 on October 27. Unless he is running Extended support updates on Windows 10, he is using an operating system that became end of life on October 14. He says that he is using NVDA and then reports that System Access doesn't talk. When NVDA is running, this is expected behavior. MODIFIER+F, H, A, send logs button would report why Sero does not finish loading. Three users reporting this is a problem. Each cause should be investigated individually. It still does not sound like a wide-spread issue.

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Cheng: Re: System Access to Slow

Richard, I know that Window 10 is no longer supported by Microsoft and is now going away, but there are some issues including those we've reported for Window 11. If this is just happen to an individual user only, why does it happen to one of my brother who lived in Wisconsin? He's using Spectrum while I am using Verizon for now. I believe some users do experience this issue, but they just don't report it as they don't use the SA entirely with Sero. I know that some users only use Sero for their email and entertainment platform and with the mobile apps, they won't experience the slow down. The slow down issue is not the only thing that happened to us, but some other bugs like speaking suggestions while typing in the search menu when using the window key does not announce anymore as it should like before.

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lauropurcil1955: Re: System Access to Slow

Just to respectfully come in, I have not experienced any slow down.

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Donna M: Re: System Access to Slow

I am happy to report that I am not having any trouble with System Access. Yes, I use it in Sero to read forums and email, but I also use it for my word processor, Jarte, because I love the way it handles spell check. System Access always comes up quickly when I access it, and works beautifully for everything I want it to do. I hope whatever issues people are having can be resolved individually so they can do what they need or want to do without difficulty.

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Richard Wells: Re: System Access to Slow

Donna and all: I am convinced that most problems people have with Sero products have more to do with a lack of Windows 11 optimization than the products themselves. Back in the old days, support spent more resources on this, but it does take more time which I am sure Shawn and whoever does this over there now does not have. There is lots of mission creep that naturally occurs between Windows itself and the products that run on it. Most small companies do not have the resources and man power to throw at it.

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lauropurcil1955: Re: System Access to Slow

I share your good sentiments about the services of Sero.

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Jeff P: Re: System Access to Slow

Thank you. If who ever have the same problem then they will post here. Yes I use window11 for both computer.

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Cheng: Re: System Access to Slow

Yes, same here. When System Access slow down then some pages take longer to load. For example, when we go to either remote control other user's PC or Sero page, it will take a long time to load before we can do what we want to do. Sometimes it will take us a few tries to go back and forth in order to just check our email. This bug has been out for a long time now. SA or Pneuma Solutions don't really care about fixing these issues now. They just care about Scribe and RAM or RIM, (Remote Access Manager or Remote Insident Manager), but leave everything else behind. They also promised to bring back the Sero or SamNet browser, but it never happen. There is also an alert about being to use SA Neo Speech with NVDA as an ad-on, but it never happen. I think these should be either be out by now or not be promised as it is and nothing happen.

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Jeff P: Re: System Access to Slow

Cheng, I believe some people don't experience like us.

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George Miklosi: Re: System Access to Slow

No issues here. Been running Windows 11 for a couple of months now.

George

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Sebby: Re: System Access to Slow

Firstly, I appreciate unintentional humour, and the subject is a glorious example. System Access to Go is even still available for download.

On to the subject matter itself, I now largely use Sero from iOS and macOS, even though I pay for the full subscription. When I use SA, I only use it for the Sero integration, and it works as well as I'd expect; it's responsive. If that's not what you have, it unfortunately isn't universal. I'm on the ESU support for Windows 10, but I hear things get dicy with Windows 11. Others would have to say something about that.

And, I hope it's not too late to wish everybody the best in these trying times. Enjoy yourself as best you can, peace be upon you, and hoping for a better tomorrow.

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Connie Grace: Re: System Access to Slow

know problems with windowes 11 and remember It is going away.
Infact I thought it had gone away by now.

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Connie Grace: Re: System Access to Slow

I ment windows 10 has or is going away.
11 works well.

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Sebby: Re: System Access to Slow

Windows 10 Extended Support is still available and you can get it free if you sign in. That is what I did. I will upgrade to Windows 11 soon, but right now I’m still supported until next year.

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