Read Message

Sebby: Cancellation Should Be Automatic

I really think cancellation of service should be automatic and take effect immediately without further justification. In fact the reason field should be optional.

Maybe it made sense, once, but now it just means reduced flexibility. If you want to avoid charges, you should be able to do so.

I will acknowledge in fairness that "Serotek" give you advance warning of the upcoming charges. This is considerate, and it probably means the user has enough time to act. But, I still think it's wrong in principle not to make it simple to cancel whenever you want, just as it's possible to downgrade. Remember, the user always has the option of reversing the charge on their card, which will end up costing you (in addition to souring the customer relationship).

Date:

Shawn Bever (Pneuma Solutions Staff): Re: Cancellation Should Be Automatic

We notify all users 10 days before their billing date, which, in most cases, should be sufficient time for someone to cancel service. The process is quite simple. The reason that we request users to provide a reason is so we can better understand what's happening with our users. This is a very common aspect of most businesses' cancellation processes.

Date:

Sebby: Re: Cancellation Should Be Automatic

I don't mind your wanting to know why people cancel. What I dislike is that you could be charged when you don't intend to be, because the cancellation is delayed by a review process.

Can you guarantee that, when cancellation is requested, it is always actioned before a charge is made?

Date: