If you forgot your password or PIN, you'll need to set a new password; for security reasons, we can't give you back your old password or PIN. You'll need to enter your Sero user name or account number. If you have Sero, your Sero user name is the part of your email address before "@samobile.net". Your account number is usually your phone number. Our automated system can contact you by email or phone; you can choose which method you prefer.